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UPDATE #11
February 3, 2014

The DCBS site will update late tonight for February preorders.  Two important items for Mail Order Comics customers:

DCBS shopping carts:  DCBS shopping carts do not save.  Once you are done adding items to your shopping cart during one Internet session, you should complete checkout to create your order.  You can then edit your order as often as you like up to and including the order due date.  Once the order due date passes, orders may not be edited except for order additions by e-mail.

Ordering charging:  DCBS does not charge your credit card at the time you place your order.  February preorders will be charged about March 14-16.

UPDATE #10
January 31, 2014

Weekly customers and Twice Monthly customers were completed yesterday.  Those customers should have already received a tracking number from FedEx or USPS.  Your tracking number is also recorded on the "Shipments" tab of your account.  If you did not receive a tracking number, please let us know.

Monthly customers are approximately half complete now and will be complete by tomorrow.  If you do not receive a tracking number by tomorrow, please let us know.

International customers who use ISAL service did not receive a shipment at the end of December.  DCBS received those shipments from Mail Order Comics this week and has sent those shipments to you by ISAL.  DCBS is processing your January month end shipment now and will be sending your shipment by ISAL by about February 7th.

UPDATE #9
January 29, 2014

DCBS received the regular DCBS/MOC shipments for January 29th releases two hours ago.  The product has been checked in and we are preparing customer shipments now.  Weekly customers will be shipped first, followed by Twice Monthly customers, followed by Monthly customers.  Shipping will continue through Friday and possibly over the weekend as needed.  Shipments that are prepared after the last USPS and FedEx pickups on Friday will be picked up on Monday.

UPDATE #8
January 28, 2014

DCBS received product from Mail Order Comics today which consists of January 8th and prior releases.  We are working to check in and organize these items.

Due to weather, the regular DCBS/MOC shipments for January 29th releases are delayed and we will have more information as soon as possible.  We have talked to the shipping company and we believe that the delay will be just one day.

UPDATE #7
January 27, 2014

In early January Mail Order Comics created shipments for product they received for January 8th.  Except for weekly customers, these shipments did not actually ship to customers.  DCBS has reopened these shipments.  The items in these shipments can be viewed by logging into your DCBS account, clicking on the "Shipments" tab, and then clicking on "Next shipment".  See Update #3 for login instructions for the DCBS website.  The items that Mail Order Comics received on January 8th are on their way to us and are scheduled to arrive here tomorrow.

DCBS has imported products for January 29th release into our system today and applied them to customer accounts.  You can view the items applied to your account in the "Next shipment" section on the "Shipments" tab of your DCBS account.  DCBS will receive these items from Diamond tomorrow.

UPDATE #6
January 26, 2014

For Canadian and all other International customers:  DCBS is planning to add ISAL (M-bag) shipping service.  If you currently used ISAL shipping through Mail Order Comics, you can continue to use the service through DCBS.  Canadian customers and all other International customers are currently treated differently at checkout.  Please see below.

For Canadian customers:  If you place your January preorder through DCBS, the website will automatically add an estimated shipping cost to your order based on our current shipping methods.  We will adjust this shipping cost to the correct ISAL shipping cost as soon as possible.

For all other International customers:  If you place your January preorder through DCBS, the website will not initially add any shipping cost to your order.  We will adjust this zero amount to the correct ISAL shipping cost as soon as possible.

We also offer Priority Mail International and FedEx International shipping.

UPDATE #5
January 24, 2014

Inventory for January 8th comic book releases as well as older customer product was picked up from Mail Order Comics by FedEx Freight today.  We expect to receive these books early next week and will process them as quickly as possible.

UPDATE #4
January 24, 2014
 
Weekly shipments that would have gone out January 15th and January 22nd were packaged and shipped together today.  Packages that were shipped through FedEx have been picked up.  Packages that were shipped through USPS Priority Mail were prepared after the last pickup today and will be picked up tomorrow.  Tracking numbers for these packages have been sent.

UPDATE #3
January 24, 2014
 
Mail Order Comics customers can now login to their new DCBS account.  Please note that all order details have not been imported.  Payment history is one set of data that has not been imported yet.  Your orders may look unpaid but we will be correcting this soon and will be adding your payment data.  In addition, most customers may see a shipment for early January that did not take place.  We are working to correct this.

Login instructions:
(1) Go to the DCBS login screen:
https://www.dcbservice.com/login.aspx?ReturnUrl=account.aspx
(2) Click the red question mark icon.
(3) Enter your Mail Order Comics e-mail address in the popup box.
(4) Click "Send Info"
(5) Your DCBS password will be sent to you.
(6) Go back to the login screen and use your e-mail address and DCBS password to login.
(7) You will see various tabs summarizing your orders.
(8) If you want to reset your password, click the "Order History" tab, scroll to the bottom of the screen, and use the "Change Password" button.  This button will be moved to the "Profile" tab soon.


UPDATE #2
January 24, 2014
Now that DCBS is shipping your Mail Order Comics preorders going forward, we want to encourage you to continue ordering with us.  Below is a comparison of Mail Order Comics and DCBS prices and policies.  Our large customer base allows us to provide the lowest possible prices while providing great customer service.

 

Mail Order Comics

DCBS

Discounts and pricing:

 

 

    DC, Marvel, Image, Dark Horse

38% off

40% off

    IDW, BOOM! Studios, Dynamite

30% off

35% off

    75% off specials

5 per month

0-1 per month

    45-50% off specials

About 25 per month

About 150 per month

    Previews price

$3.24

$1.12

    Regular bags only

$0.11 per book

Not available

    Regular bags and boards

$0.17 per book

$0.12 per book

    Silver bags and boards

$0.18 per book

Not available

    Mylites+ and Half Backs

$0.33 per book

$0.30 per book

    Mylites2 and Full Backs

Not available

$0.50 per book

    comiXology credits*

0%

5%

Shipping:

 

 

    Monthly

Based on order volume

Flat rate of $6.95

    Twice Monthly

Based on order volume

Flat rate of $6.95 + $6.95**

    Weekly

Based on order volume

Flat rate of $6.95 + $12.95***

    International orders

Based on order volume and destination

Based on weight and destination

    Shipping company/service

 

Primarily Fedex Ground and USPS Priority Mail; in limited cases, USPS Media Mail

Billing:

 

 

    Credit card billing date

Upon placing your order

2-3 weeks after the order due date

    For example, January preorders

Upon placing your order

Charged approximately February 14th-16th

    Visa, Mastercard, Discover

Yes

Yes

    American Express

Yes

No

    Checks and money orders

Yes

Yes

    PayPal

Yes

Yes by arrangement

Other:

 

 

    Website update

About the 1st of each month

About the 3rd of each month

* Click here to learn about comiXology credits:  http://www.dcbservice.com/comixologyfaq.aspx
** Total shipping cost for the month is $6.95 + $6.95 = $13.90.
*** Total shipping cost for the month is $6.95 + $12.95 = $19.90.
 

Also, check out our sister site InStockTrades at www.InStockTrades.com.  InStockTrades specializes in trade paperback and hardcovers.  DC, Marvel, Image, and Dark Horse discounts are 42-45% off.  Here are shipping costs:

Orders under $50.00

$4.00

Order $50.00 and over

Free

Fedex upgrade for any US order

$4.00

International orders

Based on weight and destination

UPDATE #1
January 23, 2014

As you are probably aware from various announcements over the last few days, Discount Comic Book Service (DCBS) will be fulfilling all Mail Order Comics orders effective immediately.   DCBS values your business and is working hard to make this transition as smooth as possible.  This e-mail will primarily deal with how November, December, and January preorders will be handled.  We will provide frequent e-mail updates during this transition period.  Those updates will keep you informed about shipment timing and progress as well as additional information about DCBS.  If you have comments, questions or concerns, please e-mail us at
customer.service@dcbservice.com.  Due to the volume of e-mail we expect to receive, please be patient with us in getting back to you.

Important Note:  If you have already ordered replacement items from another vendor, we will need to know what items you want to cancel from your Mail Order Comics orders.  These items cannot be refunded by DCBS since we did not take the original payment.  You would need to do a credit card chargeback.

***November Preorders

I placed a November preorder for items arriving in comic shops in January.  When will I receive a shipment?
If you placed a November preorder with Mail Order Comics, DCBS will be shipping those preorder items to you as soon as possible.   Your shipping schedule will be determined by whether you ordered weekly, twice monthly, or monthly shipping and by product receiving schedules.

Weekly customers
Weekly customers may not have received their shipment for January 8th shipments.  These items are at Mail Order Comics now and will be received by us next week.  We will process and ship these items as soon as possible.  We estimate that these items will be shipped by January 31st.

Weekly customers did not receive their shipment for January 15th or January 22nd shipments.  These items have been received from Diamond Comics and are being checked in now.  We will process and ship them as soon as possible.  We estimate that these items will be shipped on January 24th.

Your January 29th weekly shipment is expected to ship on time on January 29th.

Twice Monthly customers
Twice Monthly customers did not receive their shipment for January 15th.  Items released on January 15th have been received from Diamond Comics while items released before January 15th are at Mail Order Comics.  Once all items arrive at DCBS, we will process and ship them as soon as possible.  We estimate that the January 15th twice monthly shipment will be shipped by January 31st.

Your January 29th twice monthly shipment is expected to ship on time on January 29th.

Monthly customers
Monthly customer shipments are scheduled to ship on January 29th through February 3rd.  Items released on or after January 15th have been received by DCBS or will be received from Diamond Comics next week.  Items released before January 15th are at Mail Order Comics and will be received by DCBS next week.  Once those items arrive at DCBS, we will process and ship them as soon as possible.

Do I owe any money for my November preorder?
If your order was fully paid to Mail Order Comics, NO payment is due to DCBS.  If your order had a payment due, that payment will be collected by DCBS using the same billing information that you provided to Mail Order Comics.  In that case, customers would see a charge from Discount Comic Book Service on their credit card statements.  You may need to update credit card information on the DCBS site if we are not able to import payment information.

***December Preorders

I placed a December preorder for items arriving in comic shops in February.  When will I receive a shipment?
If you placed a December preorder with Mail Order Comics, DCBS will be shipping those preorder items to you.   Your shipping schedule will be determined by whether you ordered weekly, twice monthly, or monthly shipping.

Weekly shipments are expected to ship on Wednesday, February 5th, 12th, 19th, and 26th.
Twice weekly shipments are expected to ship on Wednesday, February 12th and 26th.
Monthly shipments are expected to ship on Thursday, February 27th through Monday March 3rd.

Do I owe any money for my December preorder?
If your order was fully paid to Mail Order Comics, NO payment is due to DCBS.  If your order had a payment due, that payment will be collected by DCBS using the same billing information that you provided to Mail Order Comics.  In that case, customers would see a charge from Discount Comic Book Service on their credit card statements.    You may need to update credit card information on the DCBS site if we are not able to import payment information.

***January Preorders

I placed a January preorder for items arriving in comic shops in March.  When will I receive a shipment?
If you placed a January preorder with Mail Order Comics, DCBS will be shipping those preorder items to you.   If you placed items in your cart at Mail Order Comics but did complete checkout, your order has not been placed.  In that case, please place your January order at DCBS.  Your shipping schedule will be determined by whether you ordered weekly, twice monthly, or monthly shipping.

Weekly shipments are expected to ship on Wednesday, March 5th, 12th, 19th, and 26th.
Twice weekly shipments are expected to ship on Wednesday, March 12th and 26th.
Monthly shipments are expected to ship on Thursday, March 27th through Monday, March 31st.

Do I owe any money for my January preorder?
Orders that went through the checkout process at Mail Order Comics are probably paid and no additional payment would be due in that case.  Orders placed through DCBS will have payments collected by DCBS.  See below for various payment options. 

Credit card payments (Visa, Mastercard, and Discover)
DCBS accepts Visa, Mastercard, and Discover.  Customers paying by one of these credit cards in January preorders will see a charge from Discount Comic Book Service on their credit card statements on about February 14-16th.

Credit card payments (American Express)
DCBS does not currently accept American Express.  Customers that submitted their January order with an American Express card should contact DCBS at
customer.service@dcbservice.com for instructions on updating their payment method.

Check or money order payments
Check or money order payments are due by the order due date.  Since that date was January 23rd, please send payments as soon as you can.  If you already sent your check or money order payment to Mail Order Comics, no additional payment is due as long as the payment was posted by Mail Order Comics or is forwarded by Mail Order Comics to DCBS.  Do not send additional check payments to Mail Order Comics. Please send payments to the address below:

DCBS
10202-C Coldwater Road
Fort Wayne, IN 46825

PayPal payments
DCBS does not accept PayPal payments during the checkout process.  If you would like to pay this order by PayPal, please contact DCBS at
customer.service@dcbservice.com for additional information.  If you already sent your PayPal payment to Mail Order Comics, no additional payment is due as long as the payment was posted by Mail Order Comics.  If the payment was not posted, please forward your PayPal payment receipt to customer.service@dcbservice.com.  Do not send additional PayPal payments to Mail Order Comics.

All other payment and order concerns
For payment and order concerns not addressed above, please contact us at
customer.service@dcbservice.com.  Please also visit our FAQ pages at the links below:

How to order: 
http://www.dcbservice.com/how.aspx
Ordering tools:  http://www.dcbservice.com/downloads.aspx
* Order due date:  http://www.dcbservice.com/due.aspx
Shipping:  http://www.dcbservice.com/shipping.aspx
General FAQ: http://www.dcbservice.com/faq.aspx

* We will work with customers to place late orders as needed.

Welcome Mail Order Comics customers!
January 23, 2014

DCBS has reached an agreement to fill preorders you have made with Mail Order Comics.  We will be sending out another e-mail shortly with additional details.  If your preorders are paid through Mail Order Comics, we are not expecting any additional payment.

For your January preorders, please visit http://www.dcbservice.com/.  We have extended our January order due date to January 29th and hope to be your new comic book provider.  When placing an order, please use the e-mail address/userID that you used for Mail Order Comics if possible.  That will make it easier for us to import your older orders into our system and match them with your new orders.

We are planning an incentive program for customers that place preorders with us for each month for February through June.  More details will follow.  February preorders will be on the DCBS site about February 3rd.

We are anticipating a large amount of e-mail related to this transaction.  Please be patient with us and we will get back to you as soon as possible.


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